Welcome to Golden Hands Art (“Platform,” “we,” “our,” or “us”). These Terms & Conditions govern your access to and use of goldenhandsart.com, including browsing, purchasing products, selling artworks, creating accounts, and using any related services.
By accessing or using this website, you agree to be legally bound by these Terms & Conditions. If you do not agree, please do not use our platform.
1. Platform Overview
Golden Hands Art is a Ghana-based digital marketplace that connects artists, creators, and customers through the sale of original artworks, handmade crafts, DIY materials, and custom-made art products. We facilitate transactions, showcase artists, and provide secure purchasing tools, but are not the direct manufacturer of all listed products.
2. Eligibility & User Accounts
2.1 Eligibility
You must be at least 18 years old or have parental consent to use this platform. By using our services, you confirm that you are legally capable of entering into binding agreements.
2.2 Account Registration
To access certain features, you may be required to create an account. You agree to:
- Provide accurate and complete information
- Keep your login credentials confidential
- Notify us immediately of any unauthorized account access
Golden Hands Art reserves the right to suspend or terminate accounts that provide false information or violate these terms.
3. Products, Artworks & Handmade Nature
3.1 Product Descriptions
We make every effort to accurately describe products, including materials, dimensions, and care instructions. However, due to the handmade nature of items:
- Minor variations in color, texture, or size may occur
- Product images are for reference and may vary slightly from the final item
Such variations do not constitute defects.
3.2 Availability
All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
4. Custom Orders
Custom-made items are created based on customer specifications.
By placing a custom order, you agree that:
- Production begins after order confirmation
- Custom items may not be eligible for returns or cancellations once work has started
- Completion timelines may vary depending on complexity
Clear instructions must be provided at the time of order to avoid delays.
5. Pricing, Payments & Taxes
5.1 Pricing
All prices are displayed in the applicable currency and are subject to change without prior notice.
5.2 Payments
Payments are processed through secure third-party payment gateways. Golden Hands Art does not store full payment card details.
5.3 Taxes & Duties
Applicable taxes, duties, or customs charges (if any) are the responsibility of the customer unless stated otherwise.
6. Shipping & Delivery
Shipping timelines vary based on:
- Product type
- Handmade production time
- Delivery location
Estimated delivery times are provided for guidance only and may be affected by external factors such as logistics delays or customs clearance.
7. Returns, Refunds & Cancellations
Refunds and returns are governed by our Refund & Cancellation Policy and Shipping & Returns Policy.
Key points:
- Custom-made items are generally non-refundable
- Returns must meet eligibility criteria
- Approved refunds are processed within stated timelines
For order-related issues, contact info@goldenhandsart.com.
8. Artist & Seller Responsibilities
Artists and sellers using the platform agree to:
- Provide original, authentic artwork or handmade products
- Accurately describe listed items
- Fulfill orders within agreed timelines
- Respect intellectual property rights
Golden Hands Art reserves the right to remove listings or suspend artist accounts for violations.
9. Intellectual Property Rights
All website content, including text, graphics, logos, images, and platform design, is the property of Golden Hands Art or its content contributors and is protected by intellectual property laws.
You may not:
- Copy, reproduce, or distribute content without permission
- Use platform content for commercial purposes without authorization
Artists retain ownership of their original works unless otherwise agreed.
10. User Conduct
You agree not to:
- Use the platform for unlawful purposes
- Post false, misleading, or harmful content
- Attempt to disrupt website functionality
- Infringe on the rights of others
Violations may result in account suspension or termination.
11. Limitation of Liability
Golden Hands Art shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses arising from delays or handmade variations
- Artist-specific workmanship beyond platform facilitation
Our total liability, if any, shall not exceed the amount paid for the specific product or service.
12. Indemnification
You agree to indemnify and hold harmless Golden Hands Art from claims, damages, or losses arising from:
- Your use of the platform
- Violation of these Terms
- Infringement of third-party rights
13. Suspension & Termination
We reserve the right to:
- Suspend or terminate accounts without prior notice
- Remove content that violates these terms.
- Restrict access to protect platform integrity
Termination does not affect accrued legal rights or obligations.
14. Governing Law & Jurisdiction
These Terms & Conditions are governed by the laws of the Republic of Ghana.
Any disputes shall be subject to the exclusive jurisdiction of the Ghanaian courts.
15. Changes to These Terms
Golden Hands Art may update these Terms & Conditions from time to time. Continued use of the platform after updates constitutes acceptance of the revised terms.
16. Contact Information
For questions related to these Terms & Conditions, please contact:
General & Legal Queries: info@goldenhandsart.com
Golden Hands Art is committed to transparency, creativity, and fair marketplace practices that protect both creators and customers.