Golden Hands Art (“we,” “our,” “us”) is committed to protecting the privacy and personal data of our users, artists, and customers. This page explains the measures we take to safeguard your information and the privacy controls available to you on goldenhandsart.com. 

1. Data Collection & Purpose

We collect personal information to operate our platform effectively and provide a secure, seamless experience. Examples include:

  • Account information: Name, email, phone number, shipping, and billing addresses
  • Order information: Purchase history, payment details, custom order instructions
  • Usage data: Pages visited, session duration, device, and browser type
  • Communication data: Emails, messages, and support requests

Your data is used for:

  • Order fulfillment and delivery
  • Account management and personalized services
  • Artist support and marketplace operations
  • Platform improvements, analytics, and security measures

2. User Data Controls

Golden Hands Art provides tools to empower users to manage their data:

2.1 Account Management
  • Profile Editing: Update personal details, addresses, and contact information
  • Saved Items & Preferences: Manage favorites, wishlists, and platform settings
  • Order History: Access previous purchases and download invoices
2.2 Data Access & Portability
  • Users can request a copy of their personal data
  • Data can be provided in a machine-readable format for portability purposes
2.3 Data Correction
  • Users may correct inaccurate or incomplete personal data through their account or by contacting info@goldenhandsart.com 

3. Data Deletion & Account Closure

Users can request deletion of their account and associated personal data:

  • Submit a deletion request via info@goldenhandsart.com 
  • Account closure and data removal are typically completed within 30 days
  • Some information may be retained as required by law or for legitimate business purposes (e.g., transaction records, dispute resolution)

4. Cookie & Tracking Management

  • Users can manage cookies through browser settings or the cookie consent banner
  • Options include accepting all cookies, rejecting non-essential cookies, or customizing preferences
  • Cookie management controls allow users to control analytics, functionality, and marketing tracking

5. Data Sharing & Third-Party Processors

Golden Hands Art may share personal data with trusted third-party service providers for operational purposes:

  • Payment processors for secure transactions
  • Shipping partners for order fulfillment
  • Analytics providers for website performance
  • Marketing platforms (where consented) for promotional communications

All third parties are contractually obligated to protect your data and use it only for the agreed purpose.

6. Data Security Measures

To safeguard personal data, Golden Hands Art implements:

  • Encryption in transit and at rest
  • Secure login and authentication practices
  • Regular system monitoring and updates
  • Restricted access to authorized personnel only

Users are encouraged to maintain strong passwords and secure their devices.

7. International Data Transfers

As a platform serving international users, personal data may be transferred to and stored in countries outside Ghana.

  • Transfers are conducted in compliance with applicable laws
  • Appropriate safeguards, such as data processing agreements and encryption, are applied

8. Retention of Personal Data

  • Personal data is retained only as long as necessary to provide services, comply with legal obligations, or enforce agreements
  • Data that is no longer required is securely deleted or anonymized

9. User Rights Under Data Protection Laws

Depending on your jurisdiction, you may have the following rights:

  • Right of Access: Request information about personal data we hold
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of personal data
  • Right to Restrict Processing: Limit how your data is used
  • Right to Object: Opt out of marketing or analytics processing
  • Right to Data Portability: Receive your data in a structured, machine-readable format

Requests can be submitted to info@goldenhandsart.com. 

10. Children’s Data

  • Golden Hands Art does not knowingly collect personal information from children under 13
  • If the data of a child is discovered, it will be deleted immediately

11. Updates & Policy Changes

This Data Protection & Privacy Controls page may be updated periodically to reflect platform changes, legal requirements, or improved practices.
The “Last Updated” date will be revised accordingly. Continued use of the platform constitutes acceptance of updates.

12. Contact Information

For questions, requests, or concerns regarding your data or privacy:

Support & Privacy Requests: info@goldenhandsart.com
General Inquiries: info@goldenhandsart.com 

Golden Hands Art is dedicated to empowering users with control over their personal data, protecting privacy, and ensuring a safe, secure, and transparent marketplace for handmade art and creative products.