Golden Hands Art (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information of our users, artists, customers, and visitors. This Privacy Policy explains how we collect, use, store, process, and protect your data when you access or use goldenhandsart.com and its related services.

By using our website, creating an account, purchasing products, or interacting with our platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal and non-personal information to operate our platform effectively, deliver handmade art and craft products, support artists, and improve user experience.

1.1 Personal Information

We may collect the following personal data:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Account login credentials
  • Order details and purchase history
  • Payment-related information (processed securely via third-party providers)
  • Artist profile details (for sellers and creators)
1.2 Communication & User Input Data

When you contact us, submit inquiries, place custom orders, or use interactive features, we may collect:

  • Emails and messages sent to us
  • Custom order instructions or creative briefs
  • Feedback, reviews, and support requests
1.3 Usage & Technical Data

We automatically collect certain data when you browse our website:

  • IP address
  • Browser type and device information
  • Pages visited and interaction data
  • Date, time, and session duration
  • Referral sources

This information helps us understand how users interact with our platform and improve performance.

2. Use of Artificial Intelligence & Automated Tools

Golden Hands Art may use AI-powered tools and automated systems to:

  • Improve product recommendations
  • Enhance search and discovery experiences
  • Assist with customer support responses
  • Analyze usage patterns for platform improvement

All AI tools operate under human oversight. We do not use AI to make legally significant decisions without human review.

AI Data Storage
  • AI-related user inputs may be temporarily stored for service improvement and quality assurance
  • Data is retained only for as long as necessary and is anonymized where possible
  • We do not use AI inputs to train public or third-party AI models without consent

3. How We Use Your Information

We use collected data for the following purposes:

  • Creating and managing user and artist accounts
  • Processing orders, payments, and deliveries
  • Facilitating custom artwork requests
  • Communicating order updates and service notifications
  • Improving website functionality and user experience
  • Supporting artists and managing marketplace operations
  • Preventing fraud and ensuring platform security
  • Meeting legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

Golden Hands Art uses cookies and similar tracking technologies to enhance user experience.

Types of Cookies Used
  • Essential Cookies: Required for site functionality
  • Analytics Cookies: Help us understand usage patterns
  • Functional Cookies: Remember preferences and settings
  • Marketing Cookies: Used for promotional and campaign insights (where applicable)

You can manage or disable cookies through your browser settings. For more details, please refer to our Cookie Policy.

5. Third-Party Data Processors

We work with trusted third-party service providers who process data on our behalf, including

  • Website hosting providers
  • Secure payment gateways
  • Analytics and performance tools
  • Email communication services
  • Shipping and logistics partners

All third-party processors are required to comply with data protection standards and use personal data only for authorized purposes.

6. Payment Information

Golden Hands Art does not store full payment card details on its servers.
All transactions are processed securely through certified third-party payment processors that comply with industry security standards.

7. Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Secure socket layer (SSL) encryption
  • Encrypted data storage, where applicable
  • Restricted access to sensitive information
  • Regular system monitoring and updates
  • Secure account authentication practices

Despite our efforts, no online system can be 100% secure. Users are encouraged to protect their login credentials.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders and services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Maintain platform records

When data is no longer required, it is securely deleted or anonymized.

9. International Data Transfers

As a Ghana-based platform serving global users, your data may be processed or stored outside Ghana, including in countries with different data protection laws.
We ensure that such transfers comply with applicable data protection regulations and include appropriate safeguards.

10. Your Privacy Rights

Depending on your location, you may have rights under GDPR, CCPA, and similar regulations, including the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request the deletion of your data
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Request data portability

To exercise your rights, please contact us using the details below.

11. Children’s Privacy

Golden Hands Art does not knowingly collect personal data from children under the age of 13.
If we become aware that a child’s data has been collected without parental consent, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect platform changes, legal requirements, or service enhancements.
Updates will be posted on this page, and the “Last Updated” date will be revised accordingly.

13. Contact Information

For any questions, concerns, or requests related to privacy and data protection, please contact us:

Email: info@goldenhandsart.com
Support & Data Requests: info@goldenhandsart.com 
Address- ND-00043-1958, H/No KP/14 Near The Chiefs Palace Kperiga, Bawumia Palace Street, Walewale, West Mamprusi, Ghana

Golden Hands Art remains committed to protecting your privacy while supporting creativity, craftsmanship, and a secure online art marketplace.