At Golden Hands Art, we value transparency, creativity, and fairness. This Refund & Cancellation Policy explains the circumstances under which refunds, cancellations, and payment reversals may be requested for artworks, handmade crafts, DIY materials, and custom-made products purchased through goldenhandsart.com.
1. Order Cancellations
1.1 Standard (Non-Custom) Orders
Orders for ready-made products may be canceled if:
- The cancellation request is submitted before the order has been shipped or processed
- The request is approved by our order management team
Once an order has been shipped, it cannot be canceled.
1.2 Custom & Commissioned Orders
Custom-made and commissioned items are created specifically based on customer instructions.
- Cancellation requests must be submitted before production begins
- Once production has started, cancellations are not permitted
- Any design approval stage completed may be considered the start of production
This policy protects the time, materials, and creative effort invested by artists.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Order cancellation approved within the eligible timeframe
- Items received are damaged, defective, or incorrect
- Orders that cannot be fulfilled due to unforeseen circumstances
All refund requests are subject to verification and approval.
3. Non-Refundable Items
The following items are not eligible for refunds:
- Custom-made or personalized items
- Commissioned artworks
- Items showing signs of use, wear, or damage caused after delivery
- Digital products or downloadable content (if applicable)
Handmade variations in color, texture, or finish are not considered defects.
4. Refund Request Process
To request a refund:
- Email info@goldenhandsart.com with your order number and reason for request
- Include clear photos or documentation if the issue involves damage or defects
- Our team will review your request and respond within 3–5 business days
Incomplete or late requests may not be eligible.
5. Refund Timelines
- Approved refunds are processed within 7–14 business days
- Refunds are issued to the original payment method used at checkout
- Processing times may vary depending on your bank or payment provider
Original shipping charges are non-refundable unless the refund is due to our error.
6. Partial Refunds
In certain cases, partial refunds may be issued for:
- Minor defects that do not affect functionality
- Orders with missing components
The amount refunded will be determined after assessment.
7. Payment Reversals & Failed Transactions
If a payment fails or is duplicated:
- The excess amount will be refunded automatically or upon request
- Payment reversals are handled through the original payment gateway
- Processing timelines depend on the payment provider
For billing concerns, contact info@goldenhandsart.com.
8. Handmade Product Disclaimer
All products sold on Golden Hands Art are handcrafted or artist-created.
Minor differences in appearance, size, or finish are natural and are not grounds for refunds or cancellations.
9. Policy Abuse
We reserve the right to:
- Decline refund requests that do not meet eligibility criteria
- Restrict accounts involved in repeated refund abuse
- Take appropriate action to protect artists and platform integrity
10. Governing Law
This Refund & Cancellation Policy is governed by the laws of the Republic of Ghana and is subject to applicable consumer protection regulations.
11. Contact Information
For refund or cancellation inquiries, please contact:
Support: info@goldenhandsart.com
Golden Hands Art remains committed to fair resolutions that respect both customers and the creative efforts of artists.